Returns & Exchanges

At HOPWTR, we want you to love every sip. If you are not satisfied with your order, please contact us within 30 days of delivery for a full refund or exchange.

1

Contact Support

Email our customer experience team with your order number and the reason for your request to initiate the process.

2

Provide Documentation

For damaged or incorrect shipments, please include a clear photo of the product and packaging to help us expedite your claim.

3

Receive Authorization

Our team will review your request within 48 hours and provide a return authorization or process a direct replacement if applicable.

4

Refund Processing

Once your request is approved, a credit will automatically be applied to your original method of payment within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing